Europe's 500 million citizens should get the same benefits from their consumer rights if they shop at home, in another European Union country or on-line in Europe. Today the European Commission has started a consultation with consumers, consumer protection organisations and business to see how best to strengthen consumer protection across borders.
Neven Mimica, European Commissioner for Consumer Policy, said: "Improving the effective implementation of consumer rights is one of my priorities. Today all of Europe is our high street. I want to hear from consumers, shop owners, businesses how we can strengthen protection, especially across borders, without increasing red tape."
The review will feed into the Commission's on-going, open ended, work to improve the pan-European network of consumer protection enforcement bodies. This network has a vital role in ensuring that people across the EU enjoy equal rights no matter where the purchases are made or whom they are made from. The consultation is open until 31 January 2014 and is accessible on-line.
Read more: EUROPA - PRESS RELEASES - Press release - Improving cross-border consumer protection: The European Commission wants your views
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