Aircraft Industry: Apple iPad debuts on Airbus A380

Airbus A380

Malaysia Airlines cabin crew today began using iPads to enhance inflight services to customers travelling on the airline’s A380 flights. The iPads are part of Sita’s innovative digital cabin crew solution, CrewTablet, which will enable crew members to quickly and easily access passenger and operational data.

Crew members of Malaysia Airlines will trial the new solution—which the airline has branded MHcrew—for six months. MHcrew is much more efficient than traditional paper-based processes, enabling accurate, timely and superior service delivery to passengers. “Passengers spend more time with our cabin crew than other employees.

As key front-liners, we rely on our cabin crew to provide an outstanding guest experience to passengers. The MHCrew solution will help our crew by providing lots of information at their fingertips so they can be more responsive to our guests,” said Ahmad Jauhari Yahya, Group CEO, Malaysia Airlines.

“Use of tablets is exploding worldwide and at Sita, we recognise that these new mobile devices offer airlines and airports a new way of working. But introducing this new technology in a secure way and integrating it into existing processes demands time, resources and specific skills that many IT departments cannot allocate,” said Francesco Violante, CEO, Sita.

Read more: Apple iPad debuts on Airbus A380 - Emirates 24/7